Frequently Asked QuestionsGulf Coast Resort Rentals has procedures and policies in place to ensure both you and the owners are provided with the best possible service.
Gulf Coast Resort Rentals respects the privacy of every individual who uses our website. We only process and use the data obtained through this site for the specific purposes that you have authorized for your transaction, based on the rental agreement for your reservation. We do not sell customer information to third parties.
Is my unit guaranteed?
We reserve the right to reassign comparable accommodations without liability should the unit reserved be out of order or not available at the time for any reason. When comparable accommodations are not available, the renter will be able to choose between other properties at it's published rate or receive a full refund.
What time are check-in and check-out?
NO EARLY CHECK-INS without email or text approval from management. Check-in starts at 3 pm however, it is not guaranteed until 5 pm. During Peak Seasons unavoidable delays may occur. Your Patience will be appreciated. Check-out is at 10 am. All late departures need email or text approval from management.
Short Term reservations cancelled 30 days or more of your arrival date will receive a refund minus a $50.00 cancellation fee and the non-refundable processing fee. If you cancel within 30 days of your arrival date all payments will be forfeited, no refunds. Long Term reservations (30 days or more) cancelled 60 days or more of your arrival date will receive a refund minus a $50.00 cancellation fee and the non-refundable processing fee. If you cancel within 60 days of your arrival date all payments will be forfeited, no refunds. Early departures due to unforeseen circumstances, inclement weather, personal circumstances and environmental issues, including cancelled sports events inside the cancellation date range will not receive refunds. After all, the property owner took the condo/villa out of the rental pool for you and may not be able to rent it out again. If you have purchased travel insurance and the reason for cancelling is covered, then the insurance company will refund your payments. It is most important that you are happy with the property you reserve and the dates before confirming to a reservation.
What is a Booking fee?
This is a combination of the Resort Fee and Damage Waiver. A Resort Fee is to use the amenities at the property you are at. The Damage Waiver covers up to $1500.00 in damages. The booking fees range in price depending on the size of the unit you are in.
What about Hurricane Season?
Hurricane Season runs from June through November and is a very real concern for the Gulf Coast. Most of the time the weather is beautiful, but there is always a chance of a major storm affecting our area. No refunds will be provided do to weather-related issues.
Things beyond our control...
We will work very hard to make sure you have an enjoyable stay. However, there are things that are out of our control. Examples of things out of our control include a breakdown of air conditioners, TV's, DVD, electronics, internet access, appliances, construction nearby and bad weather. Please understand that we will do everything possible to have these issued repaired or replaced ASAP or we will reassign you to another condo or villa of equal or greater quality and condition. During your stay, it may be necessary for repairs, extermination, or other service providers to enter the property. We will attempt to notify you ahead of time. Entry is required for the property upkeep for you, the owners, and the future tenants. They cannot be denied or rescheduled. Rental properties will sometimes be listed for sale through the year. We are not always notified when they do go up for sale. Be aware it may be necessary for agents to arrange a showing of the property during your stay. We appreciate your cooperation and will do everything to make it convenient for you.
Things that are provided...
The properties are individually owned and furnished to the owners liking. Linens, towels, dishes, glasses/cups and silverware along with pots and pans and the everyday cooking utensils are provided. Basic appliances like coffee makers, blenders, microwaves and toasters are provided as well. A start of toiletries, dish soap, detergent and paper towels are there also. Should you require anything else during your stay, that will be at your expense.