Guest FAQ

ARRIVALS, DEPARTURES & CANCELLATIONS


Do you accept early arrivals?


Check-in time is 3 pm. During Peak Seasons, unavoidable delays may expand check-in time to 5 pm. Without written prior management approval 

NO EARLY CHECK-INS will be allowed.


How late can we stay on departure day?


Check-out time is 10 am. Without written prior management approval NO LATE departures will be allowed.


What is the cancellation policy?


Short Term reservations (30 days or less) canceled 30 days or more before your arrival date will receive a refund minus a $50.00 cancellation fee and the non-refundable processing fee. If you cancel within the 30 days of your arrival date, all payments will be forfeited, and you will not receive a refund. Your personal travel insurance may offer refunds for your cancellation.


Long Term reservations (30 days or more) canceled 60 days or more before your arrival date will receive a refund minus a $50.00 cancellation fee and the non-refundable processing fee. If you cancel within 60 days of your arrival date, all payments will be forfeited, and you will not receive a refund. Your personal travel insurance may offer refunds for your cancellation.


Early check-out departures due to unforeseen circumstances, inclement weather, personal emergencies, and environmental issues, including canceled sports or other events inside the cancellation date range, will not receive a refund. Your personal travel insurance may offer refunds for your cancellation.


RENTAL UNIT POLICY


Is my rental guaranteed?

We reserve the right to reassign comparable accommodations without liability should the unit reserved be out of order or unavailable for any reason. When comparable accommodations are not available, the renter will be assigned another property equal or greater at reservations initial published rate or receive a full refund.

Repairs, Replacements & Etceteras

We will work very hard to make sure you have an enjoyable stay. However, there are rare occasions when some things are out of our control. These include the following:

  • Electronic or Appliance breakdowns
  • Air conditioner malfunction
  • Internet interruption or inaccessibility
  • Nearby construction
  • Bad weather

We will do everything possible to have any condo-owned electronic, appliance, or internet accessibility/interruption issues repaired or replaced ASAP. If in the unlikely event It is necessary for a repair person, extermination service, HOA inspector, real estate agent, or other service providers to enter the property during your stay we will attempt to notify you ahead of their arrival. Entry required for the property upkeep or sale cannot be denied or rescheduled. If deemed necessary by management, we will reassign you to comparable accommodations at your reservation rate. If a comparable unit equal or greater is not available, the renter will receive a full refund. We appreciate your cooperation and will do everything to make it convenient for you. If damage is incurred to the owners rental property as a result of renter negligence or destruction, the renter will be charged, at minimum, an additional $500.00 for their stay.  

OUR HEALTH AND YOURS


What is your COVID policy?

Gulf Coast Resort Rentals & Real Estate cares about our guests and their health.  Masks are highly recommended for both your safety and ours. We will continue to be diligent, and update our website with the latest COVID-19 property information.


We can’t wait to see you! Thank you for staying with us.


Gulf Coast Resort Rentals

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